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ITIL Service Management Excellerator 1.10
The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs.
itil, itsm, service management, service level agreement, sla, ola, uc, it, service catalog, cmdb, |
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ITIL Service Management (ITSM) Toolkit 2.11
The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization. Obtain specific guidance for implementation including base-level service and pricing examples for IT products, process roles & responsibilities, goals & objectives, requirements, measurements and more...
itil, itsm, service management, service level agreement, sla, ola, uc, it, service catalog, cmdb, |
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Adventnet ManageEngine ServiceDesk Plus 7.0
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
help desk, itil help desk, itil, service desk, asset management, trouble ticketing, helpdesk software, sla management, contract management, purchase order management, |
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Web Help Desk (Windows Server Install) 8.4.6.10
Web Help Desk is an affordable and intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting - & more. As a 100% web based, vendor neutral solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer support satisfaction with Web Help Desk.
help desk, helpdesk, help desk software, customer support, issue tracking, itil, service desk, customer service, web help desk, web helpdesk, |
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ProcessWorx CMDB 1.5.0204
The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.
cmdb, configuration management, itil, itsm, service management, service level agreement, sla, ola, uc, it, |
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Adventnet ManageEngine ServiceDesk Plus 7.0
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
help desk, itil help desk, itil, service desk, asset management, trouble ticketing, helpdesk software, sla management, contract management, purchase order management, |
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help desk software - sitehelpdesk 7.2
Help desk software solutions from sitehelpdesk.com - Designed for any Internal support services, IT service Management or Customer support over the web. integrated email monitor for two way email tracking in and out of the helpdesk. integrates with leading PC auditing and asset management tools.
helpdesk software, help desk software, helpdesk, software, crm, itsm, itil, customer support, web based, |
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IPI.HELPDESK 6.05.demo
Do you have a web site and customers? Great! IPI.HELPDESK will help you to communicate efficiently with your customers through your web site. IPI.HELPDESK improves the process of communication with customers, which maximizes the percentage of leads who become your buyers, boosts customer loyalty, and increases the number of repeat sales and sales on recommendation. And you wouldn?t lose customer requests anymore.
crm, eam, erp, itil, itsm, accounting, tracking, support, cms, management, |
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IPI.MANAGER 6.05.demo
IPI.MANAGER assumes full control of job execution by tracking deadlines and reminding employees about expired or outstanding personal tasks. Using such a program is currently the only way for a company to manage tasks being executed. No other form of assigning tasks (orally, by e-mail, or in written form) allows top managers to view a ?slice? of all the tasks and activities in progress at any particular moment in time.
crm, eam, erp, itil, itsm, accounting, tracking, support, cms, management, |
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Public Folder HelpDesk for Outlook 9.2.5
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.
helpdesk, outlook, issue tracking, support, call center, computer support, group support, help desk software, itil, it help desk, |
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help desk software - sitehelpdesk 7.2
Help desk software solutions from sitehelpdesk.com - Designed for any Internal support services, IT service Management or Customer support over the web. integrated email monitor for two way email tracking in and out of the helpdesk. integrates with leading PC auditing and asset management tools.
helpdesk software, help desk software, helpdesk, software, crm, itsm, itil, customer support, web based, |
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Web Help Desk - Mac OS X Server Install 8.4.6.10
Web Help Desk is an affordable and intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting - & more. As a 100% web based, vendor neutral solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer support satisfaction with Web Help Desk.
help desk, helpdesk, help desk software, customer support, issue tracking, itil, service desk, customer service, web help desk, web helpdesk, |
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FireScope BSM:BE 2.1.6
FireScope Business Service Management, Business-Edition (BE) is the first BSM solution on the market available as
a free, downloadable trial. Everything you need to better align IT with the business is included in this 400 meg
virtual machine. The trial has no feature restrictions, just a 28-day, 100 asset limitations. With FireScope, you can
innovate your IT Operations with a real-time view of your critical IT services.
bsm, service, itil, management, monitoring, administration, planning, capacity, security, analytics, |
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